Teaching her mother to book online

The Optics & Audiology Marketing Playbook: 13 Proven Insights to Drive Growth

The Optics and Audiology audience is more engaged, digitally aware, and open to multichannel communication than ever before. But most marketing in this space still plays it safe: generic offers, clinical tones, and narrow targeting. This…


Optician helping customer with spectacles fitting

Localised Offers, National Impact

In the optics and audiology space, we often talk about scale: big campaigns, national coverage, centralised strategy. But sometimes, the best results come from going small. Localised offers, when done well, can drive national results. Whether…


Grandmother and granddaughter hugging.

How To Build Campaigns That Customers Talk About

In marketing, attention is hard to earn and even harder to keep. Especially in sectors like optics and audiology, where messaging often sounds the same:
“Free eye test.”
“New frames in store.”
“Book your home visit today.” These campaigns might…


Man playing with grandchildren

What Healthcare Brands Can Learn From Emotional Marketing

In a sector often driven by clinical detail, compliance, and logic, it’s easy for healthcare marketers especially in optics and audiology to focus purely on features, services, or offers. But here’s the truth: Facts rarely inspire action. Emotion…


woman carrying out a hearing test on a man

Is the Hearing Test The New Eye Test?

For years, the eye test has been the go-to annual health check for adults over 40. It’s routine, accessible, and widely accepted. But in recent years, especially post-pandemic, hearing tests have started to gain similar traction. In fact, we’re…


home visit

Home Visits vs In-Store – Which Is Winning the Convenience War?

Convenience has always been a factor in customer decision-making but in optics and audiology, it’s now one of the biggest competitive battlegrounds. With the rise of home visit services alongside traditional in-store care, providers are…


woman on phone with direct mail letter

Retargeting in the Real World – Offline Strategies That Work

What Is Offline Retargeting? Offline retargeting is the process of re-engaging someone who’s shown interest through a non-digital channel, or who hasn’t converted online, by using physical or human touchpoints like: Direct Mail Phone calls SMS…


Optician and Hearing Clinic

How to Use First-Party Data to Drive Local Store Visits

In the optics and audiology sectors, one of the biggest marketing challenges is bridging the gap between data and physical store footfall. It’s one thing to know who your customer is. It’s another to get them off the sofa and into a Specsavers,…


couple looking at smart phone and direct mail

What Works Better – Direct Mail or Digital for Over-60s?

If you’re marketing glasses, hearing tests, or home visits, chances are your audience includes a large segment of over-60s. So, here’s the big question marketers often ask: Should we be using direct mail or digital to reach them? The answer? Both…


woman calling to enquire

Why Multi-Channel Still Wins in Optics & Audiology

We’re living in a hyper-digital world but when it comes to marketing in the optics and audiology sectors, brands that rely on just one channel are leaving a lot on the table. Why? Because your audience isn’t confined to one platform, one age…